WE'RE HERE TO HELP

SUPPORT

You'll find us active on our social channels (usually 8am - 6pm UK Time, Monday to Friday).

Messaging us on Facebook is probably the quickest and easiest way to get support.

Or drop us an e-mail: support@blocs.cc

Launchpad + Blocs Wave FAQ

Yes! As long as you initially download the app using the same Apple ID, you will be able to restore your purchases, see below.

Make sure you download the app while logged in with the sample Apple ID used to make your previous purchases. Open the store in the app and press the ‘restore’ or ‘restore purchases’ button. You may need to enter your Apple ID password so we can confirm your previous purchases with Apple.

As long as you downloaded the app with the same ID, it is impossible to be charged twice for a sound pack by Apple. You will get a prompt telling you that you already purchased the sound pack, and the it will now be downloaded. You can check your purchase hustory in iTunes if you're not sure what you've already bought.

Refunds for apps/purchases are managed by Apple, so it’s not possible for us to help with this. You can find out more about the app store ‘return’ policy here.

First try the following:
- Fully restart your device to clear it’s memory.
- Try running the app with nothing else in the background.

If the crashes persists, you can extract a crash log from your device and send it to us which will allow us to fix the problem as quickly as possible. Here is a quick guide on where to find them:

Using a Mac:
- After a crash has occured, sync your device to iTunes on your Mac.
- Open Finder (found in the Dock)
- Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
- Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
- Open the folder with the same 'name' as your device.
- Open the folder called 'Retired'
- Look for files that contain the name of the app that has crashed (Launchpad or Blocs Wave), and then find the one with the correct date/time if there are multiple files.

Using a Windows PC:
- Open any Windows Explorer Window (My Computer, My Documents, etc.)
- Type %appdata% into the address bar, and press enter.
- Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Your Device Name*.
- Look for files that contain the name of the app that has crashed (Launchpad or Blocs Wave), and then find the one with the correct date/time if there are multiple files.

Attach the crash file to an email and send it to us at support@blocs.cc with as much information about your device and how to reproduce the crash as possible.

With the exception of the Ninjatune Artist soundpacks in Launchpad, you can use the loops from the app in your commercial music as long as you do not distribute the loops individually. The Ninjatune Artist soundpacks contain copyrighted material and cannot be used commercially. You can see if a pack is a Ninjatune Artist pack in the store as it will have a 'conditions of use' link in it's store description. It will also show up when searching by tags with the 'Artist' tag, and the description of the pack usually has a short bio of the artist.

You can read more about the terms of use for the soundpacks here.

Groovebox FAQ

A two-oscillator subtractive monophonic synthesizer. Produces warm, fat and dirty bass sounds. Free controls include distortion, oscillator 1 waveform and pitch, and filter cutoff. The free Essentials Soundpack has 20 presets and 100 bass patterns. Each preset has full access to all the synth features.

Full Paid-for Features
Oscillators
• Oscillator 1-2 volume mixer
• Oscillator 1,2 pitch
• 4 classic analogue waveforms - saw, tri, sine and fixed pulsewidth
• Detune, noise, glide and gain
• Env retrigger, osc 2 ‘fifth’ and LFO retrigger modes

Filter
• Distinct analogue ladder filter
• Low-pass - 24dB per octave
• Warmth - pre-filter overdrive (with indicator)
• Filter envelope amount
• Filter LFO amount

Envelope
• Attack, decay, sustain and release (ADSR) sliders
• Envelope to pitch (coarse and fine)

LFO modulation
• A single sine-wave low-frequency oscillator
• LFO to pitch (coarse and fine)
• (LFO to filter in filter section)

Global effects
• Analogue saturation distortion
• Delay - analogue tape-delay emulation

A two-oscillator subtractive eight-voice polyphonic synthesizer with sync. Create harmonically rich poly synth sounds with warm analogue distortion and an epic reverb. The free Essentials Soundpack has 20 preset and 100 poly patterns. The free controls include distortion, delay, filter cutoff and resonance, and glide. Each preset has full access to all the synth features.

Full Paid-for Features
Two Oscillators
• 4 classic analogue waveforms - saw, triangle, square and fixed pulsewidth
• Oscillator sync - with LFO and envelope pitch sync modulation
• Oscillator 1-2 volume mixer
• Oscillator 1,2 octave pitch controls
• Detune, noise and glide

Filter
• Classic analogue multi-mode filter with resonance
• Low-, band- and high-pass filter - 24dB per octave
• Warmth - pre-filter overdrive
• Filter envelope amount - Envelope 1 or 2
• Filter LFO amount

Two Envelopes
• Two attack, decay, sustain and release (ADSR) envelopes
• LFO retrigger for Envelope 1

LFO & VCA Section
• One sine-wave low-frequency oscillator with period and phase
• LFO retrigger on or off
• Distortion, VCA gain and Env 1/2 to VCA modulation

Global Effects
• Analogue saturation
• Professional reverb - with large, medium and small room sizes, plus brightness
• Effects - Distortion and tape delay emulation

A 16-pad polyphonic sample-based drum machine. Produce killer beats, layered drums and powerful rhythms. The free controls include overall pitch, filter and sample length. The free Essentials Soundpack has 8 presets and 100 drum patterns.[Because we can now do drum presets -- i.e. same kit under the hood but different knob values]. Each preset has full access to all the synth features.

Global effects
• Delay - variable time, amount and feedback
• Reverb - single, custom drum room reverb
• Distortion - gain and feedback either pre- or post-filter
• Filter - low-, band- or high-pass filter with resonance

Sample editing
• Sample length, pitch, volume and pan
• Colour-coded waveform display
• 4 drum choke groups
• Per-sample delay send
• Delay send with variable time, amount and feedback

The app supports Audiobus 2 and 3, and we are already working on the Audiobus triggers for an early update.

Not at the moment, however this is very high on our wish list for the app.

The app does support IAA for a master stereo output.